Job Description - Incumbent will be responsible for
monitoring and evaluating  team's
performance along with overseeing the service pro adherence, Business planning
leading to desirable service and profitability
Job Role - • Ensuring Smooth Service Operations and Drive
Profitability
• Achieve Assigned Business and Process Targets
• Customer Centricity through achieving CRM Parameters
• Budgetary and Cost Control
• Capability Building and People Management
Skill – Set Required –
1.     Â
Business planning with revenue and profitability
orientation
2.     Â
Process knowledge with technical know – how
3.     Â
Review mechanism
4.     Â
It skills and computer knowledge
5.     Â
Team handling / people managementÂ
6.     Â
Data analysis & MIS
BEHAVIOURAL –
1.     Â
Alert & organized
2.     Â
Customer oriented
3.     Â
Guiding and motivational skills
4.     Â
Good communication and listing skills
5.     Â
Empathy
6.     Â
Leadership skills with T&D for staff
7.     Â
An eye for floor hygiene , housekeeping and
safety